Customer Support Associate

Dear Nitesh Goel:

I’m interested in your posting for “Customer Support Associate”. The depth of experience I have will help to improve your leading industry position. I’d enjoy the opportunity to help take Padlet to the top of the field.

I’m a technology driven, creatively adaptable problem solver, experienced in educating and encouraging people, while helping to resolve their issues.

The key strengths that I possess for success in this position include, but are not limited to, the following:

  • Enjoy working with people of all levels to discover/define their problem solution
  • Self-starter and eager to learn new technology
  • Strive for continued excellence
  • Provide exceptional contributions to customer service for all customers
  • Process improvement/documentation and problem isolation/analysis

I created my office lab environment with several RHEL 9, Rocky 8.6 and Windows10 systems, for achieving many LinkedIn Learning Certificates of Completion, such as:

  • Python
  • Regular Expressions
  • Splunk
  • Linux: Network Configuration
  • Red Hat Certified System Administrator (EX200) Cert Prep: 1 Deploy, Configure, and ManageRed Hat 

Given my background, I’m able to communicate customer issues in meaningful ways, to our technical engineering team, for continuous relevant product improvement and customer satisfaction.

Please see my resume for additional information on my experience.

Reach out to me at 815-501-3369 or via email at ron@ronflex.com

Thank you for your time and consideration. I look forward to speaking with you about how to ensure our Padlet customer inquiries are quickly and fully addressed.

Sincerely,

Ron Flex

P.S.

Here are my insights to:

Pretend that you have just been notified that you have a very bad nut allergy. Your favorite coworker, who sits next to you, loves cashews and eats them every day at their desk. Write them a letter asking them to not eat cashews at their desk.

Hi, I hope your day is going well.  I wanted to talk to you about something I just found out.  I have a severe nut allergy, including cashews. Would it be possible for you not to eat cashews at your desk? It will ensure my safety, as even the scent of them can trigger a reaction. I’m grateful for your understanding regarding this important issue.